Privacy Policy

This Privacy Policy explains how Grand Mondial Casino, operated through the website grandmondialbet-ca.com, collects, uses, discloses, and protects personal information of players and website visitors in Canada. It applies to all users who access or use our website, register an account, participate in games, promotions, or interact with our support or marketing channels. By using our services, you consent to the practices described in this Privacy Policy, subject to your rights under applicable law. Effective date: January 1, 2026.

Who We Are

OBSERVE: Players need to know who is responsible for their data and how to contact us. Our operations involve multiple licensed entities for different Canadian jurisdictions.

EXPAND: For privacy and regulatory clarity, we identify the operating entities, refer to their licensing context, and provide central contact channels for data protection matters, even where exact corporate addresses are not specified in the available data.

REFLECT: The following information explains our structure and how you can reach our data protection contact point.

Operator and Licensing Structure

• Brand: Grand Mondial Casino (referred to herein as "Grand Mondial Casino", "we", "us", or "our"), as presented on grandmondialbet-ca.com, targeting players in Canada.
• Non-Ontario Canada (primary focus): The Grand Mondial Casino offering for Canada (excluding Ontario) is operated within the Casino Rewards network framework by Fresh Horizons Limited under Kahnawake Gaming Commission (KGC) Interactive Gaming License No. 00872, Kahnawake, Canada. (Exact registered office address is not specified in the source data; please refer to the KGC licensee registry for the most up-to-date registered details.)
• Ontario market: The Ontario-specific Grand Mondial offering is operated by Apollo Entertainment Limited, licensed by the Alcohol and Gaming Commission of Ontario (AGCO) under License No. OPIG1237906 and operating under the iGaming Ontario framework. (Registered office address should be consulted in the AGCO/iGaming Ontario operator registry.)

Data Controller Responsibility

• For players located in Canada (excluding Ontario), the primary data controller for gameplay and account-related processing is Fresh Horizons Limited under Kahnawake jurisdiction.
• For players located in Ontario, the primary data controller is Apollo Entertainment Limited under the AGCO/iGaming Ontario regime.
• Certain processing activities (e.g., shared fraud-prevention systems, payment processing, and cross-brand analytics within the Casino Rewards network) may be carried out jointly or on behalf of the above entities by affiliated companies and specialized service providers, acting as processors or joint controllers as applicable.

Data Protection Contact / DPO

You may contact our central data protection contact point for any privacy-related questions, requests, or complaints:

• Email (primary privacy contact): [email protected]
• Alternative support email: [email protected] (for account-related and general support requests that may include personal data issues)
• Website: https://grandmondialbet-ca.com

If required by applicable law, we designate a Data Protection Officer or equivalent responsible person within the group. You may address all correspondence to "Data Protection Officer - Grand Mondial Casino" using the above contact details.

What Personal Data We Collect

OBSERVE: Operating an online casino requires collection of identity, technical, payment, and behavioral information to comply with gaming, KYC/AML, and security requirements.

EXPAND: We categorize data to clarify how and why each type is collected and the extent to which it is necessary for gameplay, security, and legal compliance.

REFLECT: The categories below describe the personal data we typically collect when you use grandmondialbet-ca.com and associated services.

Identification and Contact Data

• Full name, date of birth, and gender (where required)
• Residential address, country and province of residence, postal code
• Email address (e.g., [email protected] communications) and any alternative contact email you provide
• Telephone number(s), where supplied
• Government-issued identification details and copies (such as ID card, passport, driving licence) where necessary for age verification and KYC

Account and Transaction Data

• Username, internal player ID, account registration date, account status
• Authentication data (e.g., hashed passwords, security questions/answers, multi-factor authentication tokens)
• Deposit and withdrawal history, account balances, bonus balances, loyalty or rewards status
• Records of promotions you join, bonus codes used, and eligibility status

Payment and Financial Data

• Payment method details (e.g., masked card numbers, card type and expiry date, e-wallet identifiers, bank account IBAN/branch numbers where applicable)
• Payment transaction identifiers, authorization codes, and payment timestamps
• Billing address, payment verification records, and chargeback or refund information
• Information required by anti-money-laundering (AML) and counter-terrorist-financing (CTF) laws, such as source-of-funds or source-of-wealth details where applicable

Technical and Usage Data

• IP address(es) used to access grandmondialbet-ca.com
• Device identifiers (e.g., browser user-agent, operating system, device type, screen resolution)
• Log data, including session timestamps, login attempts, URLs visited, error logs, and game session technical logs
• Approximate location information derived from IP address for regulatory, security, and localization purposes

Behavioral and Gaming Data

• Game selections, stakes, wins and losses, bet history, and gameplay duration
• Bonus usage, wagering progression, achievement of wagering requirements
• Clickstream data, navigation patterns, and interaction with on-site features and messages
• Responsible gambling interactions, such as self-exclusion, time-outs, deposit or loss limits, and communications relating to potential problem gambling indicators

Communications and Support Data

• Content of emails, live chats, and messages sent to [email protected] or via any contact form
• Call recordings, where permitted by law and with appropriate notice
• Internal notes about your requests, complaints, or disputes (including ADR submissions via eCOGRA or AGCO/iGaming Ontario systems)

Cookies and Similar Technologies

• HTTP cookies, HTML5 local storage, and similar technologies that store unique identifiers and preferences
• Information collected by analytics tools (e.g., page views, session duration, referrer URLs) in pseudonymized form
• Advertising and affiliate tracking identifiers, where allowed and subject to consent where required

Legal Basis for Processing

OBSERVE: Under Canadian privacy principles and, where relevant, comparable international standards (such as GDPR-like frameworks), any processing of personal data must rely on a lawful basis.

EXPAND: Our operations combine contractual necessity, legal obligations related to gambling regulation and AML, legitimate interests for security and service optimization, and your consent for specific optional activities like certain marketing or non-essential cookies.

REFLECT: The following legal bases apply, depending on the specific processing activity.

Performance of a Contract

• Creating and administering your player account, including verifying that you are eligible to use the services in your jurisdiction.
• Processing deposits, wagers, game outcomes, bonuses, promotions, and withdrawals.
• Providing customer support, including responding to queries sent to [email protected].
• Managing loyalty and rewards arrangements, and honoring applicable terms and conditions associated with your use of Grand Mondial Casino.

Compliance with Legal and Regulatory Obligations

• Verifying your age and identity to comply with Kahnawake Gaming Commission and AGCO/iGaming Ontario rules, and with applicable Canadian federal and provincial laws.
• Conducting know-your-customer (KYC), AML, and CTF checks, including monitoring transactions and reporting suspicious activity to competent authorities as required.
• Maintaining records for auditing, tax, financial reporting, and regulatory reporting purposes, consistent with license conditions under KGC and AGCO/iGaming Ontario and, where applicable, MGA and UKGC for cross-border operations.
• Respecting self-exclusion and responsible gambling obligations imposed by gaming regulators.

Legitimate Interests

• Protecting the integrity and security of our systems, including fraud detection, prevention of bonus abuse, and prevention of account takeover.
• Monitoring, testing, and improving the performance and user experience of grandmondialbet-ca.com, including analytics and service optimization.
• Enforcing our terms and conditions, preventing misuse of services, and managing legal claims or disputes, including the use of ADR services such as eCOGRA (for KGC players) and AGCO/iGaming Ontario complaint channels.
• Carrying out limited, targeted marketing and cross-promotion within the Casino Rewards network, where permitted and balanced against your privacy interests and subject to your opt-out rights.

Consent

• Sending electronic marketing communications (email, SMS, push notifications) where required by applicable law, and where you have opted in, or where consent is the appropriate basis.
• Placing or reading non-essential cookies or similar tracking technologies used for personalized advertising or detailed analytics beyond what is strictly necessary for the service.
• Processing certain special categories of information (for example, health-related information inferred from problem-gambling discussions) where such processing relies on your explicit consent or another recognized legal justification, and only to the extent necessary to provide responsible gambling support.

Where we rely on consent, you can withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal. You may do so via account settings (where available), unsubscribe links in our messages, or by contacting [email protected].

Purpose of Processing

OBSERVE: Users must understand clearly why their personal data is collected and how it is used.

EXPAND: Given the regulatory and operational context of online gambling in Canada, purposes cover account management, legal compliance, security, analytics, marketing, and responsible gambling.

REFLECT: Below are the main purposes for which we process your information.

• Provision of Casino Services: To register your account, verify your eligibility, process deposits and withdrawals, facilitate gameplay on Grand Mondial Casino games, administer promotions and bonuses, provide loyalty benefits, and ensure proper functioning and fairness of our services.
• Regulatory and Legal Compliance: To meet obligations under Kahnawake Gaming Commission, AGCO/iGaming Ontario, and other relevant regulators (including MGA and UKGC where applicable), KYC/AML/CTF laws, financial recordkeeping requirements, and responsible gambling frameworks, including enforcement of self-exclusion and gambling limits.
• Security and Fraud Prevention: To protect your account and our platform against fraud, money laundering, cyberattacks, bonus abuse, collusion, and other unauthorized or illegal activities, including device fingerprinting, IP analysis, and behavioral monitoring for risk detection.
• Customer Support and Dispute Handling: To respond to your inquiries and complaints (including those submitted through [email protected]), investigate and resolve disputes, and cooperate with ADR mechanisms such as eCOGRA and AGCO/iGaming Ontario complaint services where applicable.
• Service Improvement and Analytics: To analyze usage patterns, game performance, and website navigation (using aggregated and/or pseudonymized data where possible) in order to improve our products, optimize the user experience, develop new features, and ensure technical stability of grandmondialbet-ca.com.
• Marketing and Personalization: To carry out permitted marketing and promotional activities, including sending offers and newsletters, customizing content, and measuring the effectiveness of campaigns, subject to applicable consent and opt-out rules.
• Responsible Gambling: To monitor gameplay for indicators of problem gambling, implement limits and self-exclusions, conduct responsible gambling interventions, and cooperate with regulators and support organizations where necessary and permitted, always aiming to minimize harm.
• Legal Claims and Risk Management: To establish, exercise, or defend legal claims, manage regulatory inquiries, perform audits, enforce our terms and conditions, and manage operational risk.

Disclosure & Sharing

OBSERVE: Online casino operations depend on multiple third-party providers and are subject to regulatory oversight that may require disclosure of personal data.

EXPAND: We categorize disclosures (service providers, payment partners, regulators, group companies, affiliates, and advertising partners) and outline safeguards and limitations.

REFLECT: We do not sell your personal information; we share it only as described below and always subject to legal and contractual protections.

Service Providers and Processors

• IT and Hosting Providers: Companies providing infrastructure, hosting, cloud services, security monitoring, and technical support for grandmondialbet-ca.com.
• Payment Processors and Banks: Financial institutions and payment service providers that process deposits, withdrawals, and refunds, and that assist with fraud and risk checks.
• Identity Verification and KYC Providers: Specialized vendors assisting with age, identity, and sanction-list checks required by KGC, AGCO/iGaming Ontario, and other regulators.
• Analytics and Security Vendors: Tools and services used to measure website performance, detect suspicious activity, and protect against cyberthreats.

Regulators, Authorities, and ADR Bodies

• Gaming Regulators: Kahnawake Gaming Commission, AGCO, iGaming Ontario, and, where relevant to your jurisdiction of play, Malta Gaming Authority and UK Gambling Commission. We may share account, transactional, or complaint-related data as necessary to comply with license conditions and regulatory inquiries.
• Law Enforcement and Government Authorities: Where required by law, warrant, subpoena, court order, or statutory duty, we may disclose information to competent authorities or law enforcement agencies.
• Alternative Dispute Resolution (ADR): For KGC players, we may share necessary case data with eCOGRA via the ADR process, including the online form at https://ecogra.org/forms/adr-dispute-step-1. For Ontario players, we may share data with AGCO/iGaming Ontario through their complaint channels at https://agco.ca/iagco-online-services.

Group Companies and Affiliates

• Casino Rewards Network: Certain processing operations (e.g., fraud prevention, responsible gambling, and network-wide risk management) may be carried out across the Casino Rewards group of sites.
• Operator Entities: Fresh Horizons Limited and Apollo Entertainment Limited may share relevant data between them and with other licensed entities in the group (including entities operating under MGA or UKGC licenses) where necessary for compliance, risk management, and unified account controls, always within applicable legal constraints.
• Marketing Affiliates: Where you arrive via an affiliate link, we may share limited pseudonymized data (for example, affiliate ID and aggregated performance data) to settle marketing fees, not to enable affiliates to contact you directly.

Advertising and Analytics Partners

• With your consent where required, we may share pseudonymized or aggregated data with advertising networks and analytics providers to measure the effectiveness of our campaigns and to serve or limit advertising relating to Grand Mondial Casino.
• Any such sharing is subject to contractual obligations to maintain confidentiality and adhere to privacy and data protection standards.

Business Transfers

• If we undergo a reorganization, merger, acquisition, or asset sale, your personal data may be transferred to the acquiring or successor entity, which will be required to continue to handle your data in accordance with this Privacy Policy and applicable law.

International Transfers

OBSERVE: Our operations and service providers are based in multiple jurisdictions, and data may be stored or accessed outside your province or country.

EXPAND: We must ensure adequate protections for data transferred outside Canada, including to the EU/EEA and other jurisdictions where our operators are licensed and where service providers are located.

REFLECT: The following principles govern international data transfers.

• Canada and Kahnawake: For non-Ontario Canadian players, core processing may occur in Canada (including Kahnawake) and in other jurisdictions where our infrastructure or group companies are located.
• European Union / EEA and Malta: Some processing activities or support functions may be carried out in the EU/EEA, including Malta, in association with the operations of Apollo Entertainment Limited and other group entities. Where EU/EEA data protection laws apply, transfers between Canada and the EU/EEA are subject to recognized safeguards (such as standard contractual clauses or equivalent mechanisms) where required.
• United Kingdom: For certain operations related to the UKGC license, data may be processed in or transferred to the United Kingdom, which applies UK data protection law and comparable safeguards.
• Other Countries: Some third-party service providers (such as hosting, analytics, or payment processors) may process data in jurisdictions with different data protection laws.

When we transfer personal data internationally, we:

• Limit transfers to what is necessary for the purposes described in this Privacy Policy;
• Use contractual safeguards such as Standard Contractual Clauses or equivalent instruments where required by applicable law;
• Assess the level of protection in the destination jurisdiction and implement supplemental technical and organizational measures (encryption, access controls, data minimization) as appropriate.

By using our services, you acknowledge that your personal data may be transferred and processed outside your province or country as described, subject to these safeguards and your rights under applicable law.

Data Retention

OBSERVE: Gaming and financial regulations require us to retain some data for specified periods, while privacy principles require that we not keep data longer than necessary.

EXPAND: We therefore apply category-based retention periods with clear criteria for deletion, anonymization, or continued storage for legal defense.

REFLECT: The following retention rules apply, subject to longer periods where laws or regulators require.

• Player Account and Identification Data: Typically retained for the duration of your account and for up to 5 - 7 years after account closure, depending on the jurisdiction and regulatory requirements (for example, to comply with KYC/AML obligations, gaming regulations, and statutory limitation periods).
• Transactional and Payment Data: Generally retained for at least 5 - 7 years from the date of the relevant transaction, to comply with financial, tax, AML, and audit obligations.
• Game and Betting History: Retained for at least 5 years after the relevant gaming activity, or longer where necessary for dispute resolution, regulatory inquiries, or responsible gambling assessments.
• Responsible Gambling Records (including self-exclusions): Retained for the full duration of any active self-exclusion or limits and for a minimum of 5 years after expiry, as required by regulators to ensure enforcement and to support harm-minimization obligations.
• Customer Support and Complaint Files: Retained for a period of 3 - 7 years after resolution, depending on the seriousness of the issue and applicable legal requirements, including ADR and regulatory oversight.
• Marketing Data: Retained for as long as you remain subscribed to marketing communications and for a short period (typically up to 2 years) thereafter to document your opt-out or consent history, unless a longer period is required by law.
• Cookies and Online Identifiers: Retention varies by cookie type:
  • Session cookies: deleted when you close your browser or end your session.
  • Persistent cookies: generally retained for 3 - 24 months, depending on their function, or for a shorter period where possible.

When the applicable retention period expires, we will either:

• Securely delete or irreversibly anonymize the data, or
• Archive it with restricted access where further retention is necessary for legal claims, regulatory investigations, or statutory obligations.

Where you exercise your right to deletion, we will also apply these limitations, retaining only what we are legally or contractually required (or otherwise lawfully permitted) to keep.

Your Rights

OBSERVE: Canadian privacy principles, and in many cases GDPR-aligned standards adopted by regulators and corporate practices, provide individuals with a range of rights over their personal information.

EXPAND: Although this site targets Canada, we aim to align our practices with robust international standards, including rights similar to those under GDPR (access, rectification, erasure, restriction, objection, portability, and consent withdrawal) and comparable protections in other privacy frameworks.

REFLECT: The following rights are available to you, subject to applicable law and specific regulatory constraints in your jurisdiction of play.

Right of Access

• You may request confirmation of whether we process your personal data and obtain a copy of such data, along with information about how it is used.

Right to Rectification

• You may request correction of inaccurate or incomplete personal data. In some cases, you can directly update your details in your account profile.

Right to Erasure ("Right to be Forgotten")

• You may request deletion of your personal data where:
  • It is no longer necessary for the purposes for which it was collected;
  • You withdraw consent where processing was based on consent and there is no other legal basis;
  • You object to processing and there are no overriding legitimate grounds; or
  • Processing is unlawful.
• We may need to retain certain data despite your request, where required to comply with legal, regulatory, or contractual obligations (e.g., AML, gaming regulations, or legal defense).

Right to Restrict Processing

• You may request that we restrict the processing of your data (for example, while we verify its accuracy or our legitimate grounds for processing), except for storage and necessary regulatory uses.

Right to Object

• You may object to processing based on our legitimate interests, including profiling related to such interests. We will stop processing unless we demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is required for legal claims.
• You always have the right to object at any time to processing of your personal data for direct marketing purposes, including profiling to the extent it is related to such marketing. In that case, we will cease processing for marketing.

Right to Data Portability

• Where technically feasible and where required by law, you may request that we provide you, or a third party you designate, with certain personal data in a structured, commonly used, and machine-readable format.

Right to Withdraw Consent

• Where we rely on consent, you may withdraw that consent at any time, e.g., by using unsubscribe links in marketing emails, adjusting your marketing preferences in your account (where available), or contacting us at [email protected].

How to Exercise Your Rights

1. Submit a Request: Contact us via:
   • Email: [email protected] (recommended for privacy requests)
   • Alternative: [email protected] for account-related queries involving personal data.
2. Verification: For your security, we may need to verify your identity (e.g., by asking you to confirm certain account details or provide identification) before fulfilling your request.
3. Timeframe: We aim to respond within 30 days of receiving a complete request. For complex or multiple requests, this period may be extended, in which case we will inform you of the extension and reasons.
4. Fees: We will handle requests free of charge, unless they are manifestly unfounded or excessive, in which case we may charge a reasonable fee or refuse to act, as permitted by law.

These rights apply in addition to any rights granted by specific Canadian provincial or federal privacy laws and by regulatory frameworks applicable to your jurisdiction of play. If you believe your privacy rights have been infringed, you also have the right to lodge a complaint with a competent supervisory authority, as described in the "Complaints & Contacts" section below.

Cookies & Tracking Technologies

OBSERVE: Cookies and similar technologies are necessary to operate a secure online casino and to enhance user experience.

EXPAND: We distinguish between strictly necessary cookies for core functionality and optional cookies used for analytics and advertising.

REFLECT: The following explains the types of cookies we use and how you can manage them.

Types of Cookies

• Session Cookies: Temporary cookies that exist only while your browser is open. They are used to maintain your login session, manage game sessions, and support navigation. They are deleted when you close your browser.
• Persistent Cookies: Cookies stored on your device for a defined period after the browser is closed. We use these to remember your preferences (such as language, region, or cookie choices), to keep you logged in where you choose this option, and to support analytics and fraud prevention.
• First-Party Cookies: Cookies set directly by grandmondialbet-ca.com to support the operation of the site and basic analytics.
• Third-Party Cookies: Cookies set by third-party service providers (for example, analytics platforms and advertising partners) to help us analyze usage patterns, prevent fraud, or, where permitted, deliver or measure advertising.

Purposes of Cookies

• Strictly Necessary / Functional: Required for the website to function properly, such as enabling secure login, processing payments, loading game content, and applying security protections. These cannot be switched off in our systems and do not require consent, but you can configure your browser to block them (which may cause the site to malfunction).
• Analytics and Performance: Used to understand how visitors interact with the site, such as which pages are visited and how long users stay on them. Information is typically aggregated or pseudonymized and helps us improve stability, performance, and usability.
• Advertising and Affiliate Tracking: Used, where allowed and subject to your consent where required, to:
  • Measure the effectiveness of our marketing campaigns;
  • Attribute account creation and activity to our marketing affiliates and partners;
  • Prevent bonus abuse and fraudulent affiliate traffic; and
  • Limit or tailor the advertising you see relating to Grand Mondial Casino.

Managing Cookies

• Browser Settings: Most browsers allow you to block or delete cookies through their settings. You can typically find these options under "Privacy" or "Security" settings. Blocking all cookies may impact the functionality of grandmondialbet-ca.com and could prevent you from logging in or playing games.
• On-Site Controls: Where available, we may provide a cookie banner or preferences panel enabling you to accept or reject non-essential cookies and change your choices at any time.
• Third-Party Opt-Outs: Some third-party analytics or advertising providers offer their own opt-out tools. Please consult their privacy and cookie notices for more information.

Data Security

OBSERVE: Protecting personal and financial data in an online casino context requires robust technical and organizational measures.

EXPAND: We implement industry-standard safeguards including encryption, access controls, monitoring, and staff training and may align our practices with widely recognized frameworks such as ISO 27001 and SOC 2, where applicable.

REFLECT: While no system is completely immune from risk, we take appropriate steps to mitigate foreseeable threats.

Technical Measures

• Encryption in Transit: Data transmitted between your browser and grandmondialbet-ca.com is protected using TLS 1.2+ or higher, helping ensure confidentiality and integrity of information over the internet.
• Encryption at Rest: Sensitive data (including certain financial and authentication data) is stored using encryption and/or hashing techniques consistent with current industry practices, limiting exposure in the event of unauthorized access.
• Access Controls: Access to personal data is restricted to authorized personnel and service providers who require it for legitimate business purposes, based on role-based access control, least-privilege principles, and strong authentication mechanisms.
• Network and Application Security: We employ firewalls, intrusion detection and prevention systems, anti-malware, regular patching, and secure software development practices to reduce vulnerabilities.

Organizational Measures

• Policies and Procedures: We maintain internal data protection, information security, and incident response policies that govern how personal data is handled across the organization.
• Staff Training: Employees and contractors with access to personal data receive training on confidentiality obligations, security best practices, and privacy requirements relevant to our gaming operations.
• Vendor Management: We select service providers carefully and require appropriate contractual commitments regarding the protection and confidentiality of personal data.

Monitoring, Audits, and Incident Response

• Regular Reviews: We periodically review and test our security controls. Where relevant, we may align aspects of our program with recognized standards such as ISO 27001 or SOC 2, or equivalent best practices.
• Incident Response: We maintain incident response procedures designed to detect, investigate, and remediate security incidents. Where a data breach is likely to result in a real risk of significant harm to you, we will notify you and/or appropriate authorities in accordance with applicable law and regulator guidance.

Complaints & Contacts

OBSERVE: Players must be able to contact us about privacy matters and escalate complaints to independent authorities if they are not satisfied with our response.

EXPAND: Given our licensing by multiple regulators, complaint pathways include our internal process, ADR mechanisms (such as eCOGRA for KGC players), and provincial or national authorities that oversee privacy and gaming.

REFLECT: The following outlines how you can reach us and, if necessary, escalate concerns.

Contacting Us

• Primary privacy contact email: [email protected]
• Support email: [email protected]
• Website: https://grandmondialbet-ca.com

Internal Complaint Procedure

1. Step 1 - Submit Your Complaint: Send a detailed explanation of your concern, including your username, relevant dates, and any supporting evidence, to [email protected] or [email protected]. Please specify that your complaint relates to privacy and personal data.
2. Step 2 - Acknowledgment: We will acknowledge receipt of your complaint as soon as reasonably practicable, typically within 5 business days.
3. Step 3 - Investigation: We will investigate your complaint, which may involve reviewing account records, consulting technical logs, and liaising with relevant departments or service providers.
4. Step 4 - Response: We aim to provide a substantive response within 30 days of receiving your complete complaint. If more time is needed due to complexity, we will inform you of the delay and provide an updated timeframe.

Alternative Dispute Resolution and Gaming Regulators

• Kahnawake-licensed players (Canada, excluding Ontario):
  • If your dispute relates to gaming services and remains unresolved after you have completed our internal complaints process, you may escalate gaming-related complaints to eCOGRA using the ADR form: https://ecogra.org/forms/adr-dispute-step-1.
  • Information regarding our license (Fresh Horizons Limited, License No. 00872) is available in the KGC interactive gaming licensee registry: https://gamingcommission.ca/interactive-gaming/interactive-gaming-licensees/.
• Ontario players:
  • For Ontario-regulated operations (Apollo Entertainment Limited, AGCO License No. OPIG1237906), you may use the AGCO/iGaming Ontario online complaint services: https://agco.ca/iagco-online-services.

Data Protection and Privacy Authorities

In addition to gaming regulators and ADR mechanisms, you may have the right to lodge a complaint with a data protection or privacy authority (for example, the Office of the Privacy Commissioner of Canada or an applicable provincial commissioner) if you believe your personal information has been handled in violation of applicable privacy laws. Contact details for these authorities can be found on their official websites.

We encourage you to contact us first so we can attempt to resolve your concern directly and promptly.

Updates

OBSERVE: Our services, regulatory obligations, and technical environment evolve over time, requiring periodic updates to this Privacy Policy.

EXPAND: We must inform users of material changes in a transparent way and provide reasonable notice where changes significantly affect their rights or obligations.

REFLECT: The following explains how we will notify you of updates and what options you have.

Notification of Changes

• We may update this Privacy Policy from time to time to reflect changes in:
  • Legal or regulatory requirements (for example, new guidance from KGC, AGCO/iGaming Ontario, or privacy authorities);
  • Our products, services, or internal practices; or
  • Technological developments or security enhancements.
• Last updated: January 1, 2026 (version control is maintained internally; major changes may be summarized in a changelog or notice displayed on the site).

How We Inform You

• Website Notice: We will post the updated Privacy Policy on grandmondialbet-ca.com and update the "Last updated" date at the top or bottom of the document.
• Email Notification: For material changes that significantly affect your rights or how we process your data, we will endeavor to notify you by email (using the primary email address registered to your account) or by similar direct communication.
• On-Site Alerts: We may display banners, pop-ups, or account dashboard alerts drawing attention to important changes.

Advance Notice and Your Options

• Where feasible and required for significant changes (for example, changes that introduce new processing activities needing consent or that materially affect your rights), we will provide you with at least 30 days' advance notice before the changes take effect.
• If you do not agree with an updated Privacy Policy that materially affects your rights, you may:
  • Adjust your privacy settings where available;
  • Withdraw consent for optional processing (such as marketing); and/or
  • Request account closure and, where permitted by law, deletion or restriction of your personal data by contacting [email protected].

Your continued use of grandmondialbet-ca.com after the effective date of any updated Privacy Policy will constitute your acknowledgment of the changes, to the extent permitted by applicable law.